Feedback – What Our Clients Say

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Feedback from our customers

Commercial Removal

Dear Sir,

I am writing to tell you express my appreciation to your company, to all your employees involved and to thank especially the men who worked so hard on the day.

I have moved house a dozen times and can honestly say last Friday’s move was far and away the most stress-free moving day ever.

Your employees were all courteous, patient, helpful and very professional.

MK, Wakefield

Commercial Removal

Domestic Removal

I thought I would take the time to write you a short note to thank you and all your staff for the wonderful job you did in moving us to Dorset earlier this month.

As you are aware, we had a number of false starts with the removal date, but each time we contacted your office we were met with understanding and concern, not criticism or discontent.
Throughout, it was obvious that you and all your staff were intent on making our move as smooth as possible.

We were all a bit disappointed when we arrived, and saw that the place was dirty, and a bit run down. We have had a busy couple of weeks buying in new stuff and cleaning the place, and 1 and Lyn have still not fully unpacked.

However, we can now all see the light at the end of the tunnel, and walking on to the top of Chesil Beach in the morning and looking oul to sea makes it all worthwhile.

Would you please thank everybody involved for all their hard work?

Jacqui, Osset - Domestic Removal

With Thanks

Excellent service, thankyou very much, I will recommend you to anyone I know that is moving house.


Jacqui, Osset

Lynn - Domestic Removal

Thank you very much for sending us 5 big strong men all day for an excellent price, who provided a high quality service. We will be pleased to recommend you in the future.


Anne & Alan, Notts. - Domestic Removal

Please would you ‘officially’ pass on our thank to the thoroughly professional ‘crew’ who moved us yesterday.

An uncomfortably hot day but they all worked cheerfully and quickly together. Well done chaps – a credit to your company!

Anne & Alan, Notts.

Chris Greenwood - Domestic Removal

Just to say that Mick and his team, on Friday just gone, were excellent. They were quick, efficient and direct and provided a very good service and level of care, so thank-you to them and your company as a whole.

Chris Greenwood

Jane Martin - Domestic Removal

what a service! what a team! polite, focused, very hard working. Nothing was too much trouble. They packed from 8am till 1.30pm, Michaels packing ability is to be seen to be believed. then after a 3.75 hour drive, unpacked the whole lot in a new house. Not a murmur, not a complaint, just an extreme willingness to do the whole job properly. I cannot thank all the team enough for making our move seamless and easy and would genuinely and wholeheartedly recommend them, without hesitation. Thank you so much guys, you were all amazing.

jane martin

Anna Wharton - Domestic Removal

Thomas Masters sent an efficient team who made our moving day happen without any mishaps or stress. The team arrived promptly & packed the vans quickly. They unloaded the vans quickly at the other end. Lovely team, polite, strong, chatty & checked in with us throughout the day. Would highly recommend them & very reasonable prices.

Anna Wharton

Brian Parkin - Domestic Removal

Excellent service. The team took great care of our furniture. They arrived on time and were very professional. An old established firm who can be relied on to do a good job.

Brian Parkin

Chris Hawden - Domestic Removal

Masters were referred to me by my auntie who had used the firm for her recent home move. She said the firm were very good. I fully endorse this, the firm were quick efficient, friendly and real grafters, because we had lots to move. Top class job, I wouldn’t hesitate to use them again, but hope it’s not for a while.

Chris Hawden

Brian Parkin - Domestic Removal

Excellent service. The team took great care of our furniture. They arrived on time and were very professional. An old established firm who can be relied on to do a good job.

Brian Parkin

Andrea Bridger - Domestic Removal

Arrived promptly and our belongings were carefully loaded onto the vans. Ours was a big job. Lots to move on a hot day with greenfly everywhere! There was an epidemic! How the guys managed I don’t know. They were all polite and efficient and got the job done! Cardboard boxes and tape were provided prior to the move. We had some very heavy tubs to move but they did it! This is the second time we have used Thomas Masters and would not hesitate to recommend them. Thank you to everyone for your help.

Andrea Bridger

Alison Spencer - Domestic Removal

Thank you so much for your help last Monday. All staff were so professional and all worked extremely hard. Nothing was too much trouble.

Alison Spencer

Karen Adlington - Domestic Removal

Great service, arrived at time stated and all six men worked really hard. Only one breakage which has a TV stand and we have been able to repair.
Great initial communication with Adeline too. Well worth the price.

Karen Adlington

Gary Elseworth - Domestic Removal

Very easy to organize and implement. One phone call, estimators came, agreed the job and timescale. Paperwork all completed by email and movers arrived on time on the date agreed. Packing, moving and delivery all undertaken professionally and with full consultation.

Gary Elsworth

Neil James - Domestic Removal

Excellent and very reliable service! This is the second time we’ve used Thomas Masters to move house and wouldn’t use anyone else! They do everything to make moving day as smooth as possible.

Neil James

Jenifer Rowles - Domestic Removal

We used Masters for a family move yesterday and couldn’t have asked for a more efficient hardworking team. I highly recommend them.

Jenifer Rowles

John Lofthouse - Domestic Removal

Thanks for a great move in really poor rainy weather. The crew arrived on time and worked efficiently and carefully. At the new address some ,2 hours away , once again the crew worked extremely hard as they carried furniture down a very long corridor to the new flat. They then delivered a single piece to a second address . Excellent service and value would highly recommend.

John Lofthouse

Mike Potts - Domestic Removal

Thank to for a very efficient, friendly and obliging team of removers. We have been very impressed with your customer service right from first contact with the office to final removal – a job well done.
We have used you twice now and have recommended you to a friend who was equally as satisfied as we have been.
Many thanks

Mike Potts

Neil Billau - Domestic Removal

The staff were on time, very polite and nothing was too much trouble !! Just what you need on a very stressful day. I would certainly recommend them.

Neil Billau

Anne Tomlinson - Domestic Removal

Thank all of you at Thomas Masters who worked hard to make my removal as easy as possible last Friday. It was a wet day and some of the furniture had to be carried from the back door round the house which meant that the men got very wet. Nobody moaned. Nor did anyone moan about the heavy boxes of books, or when they had to take the front door off to get some of the furniture into the bungalow. Both packing the van and unpacking went really smoothly and there was a good feeling of cooperation in the team. I am very grateful to you all. Thank you again. Anne

Anne Tomlinson

Mandy Sewell - Domestic Removal

Netherfield, Penistone
The removal team were excellent – arrived punctually and had no complaints at all – they carried boxes up and down to the third floor and were extremely careful with all our furniture and belongings. I would totally recommend Thomas Masters removals!

Mandy Sewell

Lyn and John Bowley - Domestic Removal

Very efficient and large team (7) of men who worked quickly. Dismantled items and moved heavy and awkward items with apparent ease. Pleasant and thoughtful throughout. Thankyou very much. We are still unpacking.

Lyn and John Bowley

Helen Brown - Domestic Removal

Everything was dealt with very efficiently and quickly, with no breakage. Would definitely recommend!

Helen Brown

A. Marsden - Domestic Removal

Very friendly, reliable. This is the second time we have used this Company and would not hesitate in recommending.

We wish we would have known about the cardboard box pick up, at the time of pick up. We would have willingly returned them.
A. Marsden

David Biggin - Domestic Removal

The team of movers turned up exactly on time and quickly assessed what needed to be loaded and in what order. They dismantled furniture and re built perfectly at our new home. There was some heavy lifts with tables and pots etc. They were good humoured and did all that we asked of them. If I was to move again ( which I really hope I won’t ) I would use these guys again in a heartbeat.

David Biggin

Abigail Barker - Domestic Removal

Couldn’t have asked for more, excellent service. Thank you to everyone who helped us move, especially Adeline who put up with me chopping and changing the moving date so much!
Thanks again,
Abby and Simon
Richard Eaton - Domestic Removal

Great removal service. Michael and the boys are very efficient, careful and professional. Thank you.

Richard Eaton

John Boulter - Domestic Removal

Move went as planned .
Turned up on time packed up and delivered my goods within
the hour to new property good and polite would recommend

John Boulter

Craig Heaton - Domestic Removal

Just want to thank the guys who moved us in December 2019, it was a short notice job and they fitted us in and were very efficient and friendly. We would definitely recommend your services.

Craig Heaton

David Hague - Domestic Removal

Great all aroundservice, prompt, courteous and very efficient. What I liked most was the fixed price quote which was extremely good value for money. Having been ‘burned’ on other removal companies due to unforeseen circumstancese.g road conditions/access it’s highly adviseable to get a price locked in. The personal quotation via a visit prior to the move is just such common sense on their part that it’s a no-brainer. I’m surprised this is not an industry standard. And the storage rates are fantastic too! Will be using again for sure. Highly recommended.

David Hague

R Parker - Domestic Removal

Great service from Mick and his team. They moved us from our home into their storage and 3 months later into our new home.
Very friendly and efficient with no damage. Highly recommended.

R Parker

Helen Ripley - Domestic Removal

Second time I have used you guys and again, I cannot speak highly enough. On time, efficient, hardworking and professional. The price quoted was very reasonable and the service offered incredible. This was all during a very trying time. Thank you all!

Helen Ripley

Christine Blackwell - Domestic Removal

The process of our move was complex – firstly to a rental (furniture into your storage). Following this a move from Rotherham to Margate. From the first contact which was an estimate for the job from Michael, the service was superb. All the removal guys were great – cheerful and efficient – nothing too much trouble! Excellent service throughout by a great team. Also, Adeline was very helpful whenever we had a query. Thank you so much for making the move less stressful than anticipated.

Christine Blackwell

Lucy Hardwick - Domestic Removal

Very efficient careful moving team meant our move went smoothly.

Lucy Hardwick

Sarah Wilson - Domestic Removal

Clearing my dad‘s house felt like an overwhelming experience when I began, but Keith and his family came over on the Saturday afternoon before the move and boxed up 400 books for me which was a huge assistance cheerfully and calmly offered over the weekend. On the moving day, he and his team were helpful and efficient and I cannot praise them enough for how painless an experience it was. They also gave the most competitive price! I’d have absolutely no hesitation in recommending them.

Sarah Wilson

Gary Tennant - Domestic Removal

We were really pleased with the young men that did our move. Nothing was too much trouble for them.

Gary Tennant

Deb Exley - Domestic Removal

Can highly recommend Thomas Masters for your house move. They turned up on time, were friendly but professional and very careful with our belongings. Everything was very well protected during transit, we had no problems whatsoever.

Deb Exley

Pearl Ambler - Domestic Removal

Thomas Masters were excellent from start to finish. Our moving date was flexible and they were very accommadating to meet our needs. On the day of the move the team worked extremely hard for several hours, despite the heat, and were cheerful throughout.

Pearl Ambler

Malcolm Self - Domestic Removal

Please accept this short report outlining my pleasure in dealing with this company.
The removal teams attended at the agreed time and were clearly eager to get us moving as quick and carefully as possible. The team were all very friendly and eager to ensure that we were looked after during the move which was very important as I am disabled and totally dependent on the great bunch of guys who carried out the move. This was a very professional and efficient house move which I could’nt be more happy. A loverly feeling when we relaxed in our new home.

Malcolm Self

Neil Wilson - Domestic Removal

Very efficient and thorough. Quick and considerate. Cheerful and friendly service. Well recommended.

Neil Wilson

Alison Palmer - Domestic Removal

Great value for money – great guys, worked really hard and non-stop to get us moved. Would recommend.

Alison Palmer

Louise Little - Domestic Removal

The team turned up on time, they were very professional, efficient, helpful & friendly. I would not hesitate in recommending them, and using them again.

Louise Little

Kath Duke - Domestic Removal

From start to finish the team were punctual, efficient, professional and extremely helpful. I highly recommend this firm!

Kath Duke

Mike Savage - Domestic Removal

Efficient, careful and speedy service. Can’t fault them. Many thanks.

Mike Savage