Feedback – What Our Clients Say

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Feedback from our customers

Commercial Removal

Dear Sir,

I am writing to tell you express my appreciation to your company, to all your employees involved and to thank especially the men who worked so hard on the day.

I have moved house a dozen times and can honestly say last Friday’s move was far and away the most stress-free moving day ever.

Your employees were all courteous, patient, helpful and very professional.

MK, Wakefield

Commercial Removal

Domestic Removal

I thought I would take the time to write you a short note to thank you and all your staff for the wonderful job you did in moving us to Dorset earlier this month.

As you are aware, we had a number of false starts with the removal date, but each time we contacted your office we were met with understanding and concern, not criticism or discontent.
Throughout, it was obvious that you and all your staff were intent on making our move as smooth as possible.

We were all a bit disappointed when we arrived, and saw that the place was dirty, and a bit run down. We have had a busy couple of weeks buying in new stuff and cleaning the place, and 1 and Lyn have still not fully unpacked.

However, we can now all see the light at the end of the tunnel, and walking on to the top of Chesil Beach in the morning and looking oul to sea makes it all worthwhile.

Would you please thank everybody involved for all their hard work?

Jacqui, Osset - Domestic Removal

With Thanks

Excellent service, thankyou very much, I will recommend you to anyone I know that is moving house.


Jacqui, Osset

Lynn - Domestic Removal

Thank you very much for sending us 5 big strong men all day for an excellent price, who provided a high quality service. We will be pleased to recommend you in the future.


Anne & Alan, Notts. - Domestic Removal

Please would you ‘officially’ pass on our thank to the thoroughly professional ‘crew’ who moved us yesterday.

An uncomfortably hot day but they all worked cheerfully and quickly together. Well done chaps – a credit to your company!

Anne & Alan, Notts.

Chris Greenwood - Domestic Removal

Just to say that Mick and his team, on Friday just gone, were excellent. They were quick, efficient and direct and provided a very good service and level of care, so thank-you to them and your company as a whole.

Chris Greenwood

Jane Martin - Domestic Removal

what a service! what a team! polite, focused, very hard working. Nothing was too much trouble. They packed from 8am till 1.30pm, Michaels packing ability is to be seen to be believed. then after a 3.75 hour drive, unpacked the whole lot in a new house. Not a murmur, not a complaint, just an extreme willingness to do the whole job properly. I cannot thank all the team enough for making our move seamless and easy and would genuinely and wholeheartedly recommend them, without hesitation. Thank you so much guys, you were all amazing.

jane martin

Anna Wharton - Domestic Removal

Thomas Masters sent an efficient team who made our moving day happen without any mishaps or stress. The team arrived promptly & packed the vans quickly. They unloaded the vans quickly at the other end. Lovely team, polite, strong, chatty & checked in with us throughout the day. Would highly recommend them & very reasonable prices.

Anna Wharton

Brian Parkin - Domestic Removal

Excellent service. The team took great care of our furniture. They arrived on time and were very professional. An old established firm who can be relied on to do a good job.

Brian Parkin

Chris Hawden - Domestic Removal

Masters were referred to me by my auntie who had used the firm for her recent home move. She said the firm were very good. I fully endorse this, the firm were quick efficient, friendly and real grafters, because we had lots to move. Top class job, I wouldn’t hesitate to use them again, but hope it’s not for a while.

Chris Hawden

Brian Parkin - Domestic Removal

Excellent service. The team took great care of our furniture. They arrived on time and were very professional. An old established firm who can be relied on to do a good job.

Brian Parkin

Andrea Bridger - Domestic Removal

Arrived promptly and our belongings were carefully loaded onto the vans. Ours was a big job. Lots to move on a hot day with greenfly everywhere! There was an epidemic! How the guys managed I don’t know. They were all polite and efficient and got the job done! Cardboard boxes and tape were provided prior to the move. We had some very heavy tubs to move but they did it! This is the second time we have used Thomas Masters and would not hesitate to recommend them. Thank you to everyone for your help.

Andrea Bridger

Alison Spencer - Domestic Removal

Thank you so much for your help last Monday. All staff were so professional and all worked extremely hard. Nothing was too much trouble.

Alison Spencer

Karen Adlington - Domestic Removal

Great service, arrived at time stated and all six men worked really hard. Only one breakage which has a TV stand and we have been able to repair.
Great initial communication with Adeline too. Well worth the price.

Karen Adlington

Gary Elseworth - Domestic Removal

Very easy to organize and implement. One phone call, estimators came, agreed the job and timescale. Paperwork all completed by email and movers arrived on time on the date agreed. Packing, moving and delivery all undertaken professionally and with full consultation.

Gary Elsworth

Neil James - Domestic Removal

Excellent and very reliable service! This is the second time we’ve used Thomas Masters to move house and wouldn’t use anyone else! They do everything to make moving day as smooth as possible.

Neil James

Jenifer Rowles - Domestic Removal

We used Masters for a family move yesterday and couldn’t have asked for a more efficient hardworking team. I highly recommend them.

Jenifer Rowles